Last Updated: August 26, 2026
YMatter Scientific respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction information
- Customer service communications
- Information you voluntarily provide through forms or order notes
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser and device information
- Pages visited
- Referring website
- Cookies and similar technologies
- Website interaction and performance information
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Provide order confirmations and shipping updates
- Communicate payment instructions when applicable
- Respond to customer inquiries
- Maintain customer accounts
- Calculate applicable sales tax
- Prevent fraud, misuse, and security incidents
- Maintain and improve our website and services
- Comply with accounting, tax, legal, and regulatory obligations
Orders and Payments
Our website uses WooCommerce to manage online orders.
Depending on the payment method selected, certain payments may be completed separately from the website. We do not request that customers provide sensitive banking credentials through our website unless specifically supported by an authorized payment service.
We retain transaction records as reasonably necessary for accounting, tax, fraud-prevention, and legal purposes.
Shipping Information
Shipping information is used to fulfill orders, calculate shipping charges and applicable taxes, and provide delivery-related services.
We may provide necessary shipping information to shipping carriers and fulfillment service providers solely for purposes related to fulfilling your order.
Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality
- Remember customer preferences
- Support checkout and account features
- Improve website performance
- Detect security issues
- Understand general website usage
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the website.
Our website may use services provided by WordPress.com, Jetpack, WooCommerce, and related Automattic services. These services may use cookies, device information, IP addresses, security signals, and website interaction data to provide site functionality, security, performance monitoring, analytics, fraud prevention, and related services.
Service Providers
We may share limited personal information with service providers that assist us in operating our business, including services related to:
- Website hosting
- WooCommerce and WordPress
- Tax calculation
- Email delivery
- Shipping and fulfillment
- Website security
- Analytics
- Accounting and recordkeeping
These providers receive information only as reasonably necessary to provide their services.
Service providers may include Automattic and its WordPress.com, Jetpack, WooCommerce, WooCommerce Tax, and related services.
Sale of Personal Information
YMatter Scientific does not sell personal information for monetary consideration.
We do not provide customer lists to third parties for their independent marketing purposes.
California Privacy Rights
California residents may have rights regarding their personal information under applicable California privacy laws.
Depending on applicable law, these rights may include the right to:
- Request information about personal information we collect
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information concerning disclosure or sharing practices
- Opt out of certain uses or disclosures where legally applicable
- Exercise privacy rights without unlawful discrimination
Certain information may be retained when required or permitted by law, including information necessary for completing transactions, maintaining financial records, detecting fraud, resolving disputes, or complying with legal obligations.
How to Submit a Privacy Request
To submit a privacy-related request, please contact us using the contact information provided on our website.
We may need to verify your identity before processing certain requests.
Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, accounting, tax reporting, fraud prevention, dispute resolution, and legal compliance.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.
Contact Us
For privacy-related questions or requests, please contact:
YMatter Scientific
PO Box 1124
Murrieta, CA 92564
United States
Customers may also contact us through the Contact page on our website or reply to an order-related email.